Returns Information


Faulty Items


If an item turns out to be faulty, we will replace it for you as quickly as possible. However, we do find that many returned items will play on our machines and we would request that you do the following before requesting a returns authorisation:
  • Try cleaning the disc - this should be done by gently wiping the playing surface with a clean, dry cloth, moving from the centre of the disc outwards in straight lines.
  • Try playing the disc on another CD player if one is available. If it will play on another machine, it is likely to be an unfortunate, one-off occurence on your player. As strange as it may seem, this does occasionally happen!
If the fault is still occuring, please contact us for a returns authorisation number and we will organise a replacement. Please provide us with details of the nature and timing of the fault when contacting us. Our contact details can be found here.

Damaged Items

If an item is damaged in transit, we will replace it for you as quickly as possible. Please contact us for returns authorisation (click here for contact details). Please note that if it is only the plastic jewel case of an item that is damaged, we are able to replace these without the need for a return of the complete item.

Unwanted Items

In accordance with the Consumer Contracts Regulations 2013, you are entitled to return any unwanted items within fourteen working days of receiving the goods. You will be entitled to a full refund upon our receipt of the returned items. Please note that as per Section 28, Paragraph 3b of the Consumer Contracts Regulations 2013, we are not obliged to accept returned audio or video recordings that have been unsealed by the consumer.